Privacy policy
PRIVACY POLICY NAUTIC RENTALS
Privacy Policy Nautic Rentals 2018-I
When you use the services of Nautic Rentals, it is necessary that we register a number of personal data about you. It is our policy to handle your personal data with the utmost care and transparency. Through this privacy statement we would like to let you know for what purposes and how we process your personal data. This privacy statement applies to all personal data that we process when you make a reservation with us, use our services, visit our website or when we contact you.
WHO ARE WE?
Nautic Rentals started renting out homes on the water in 2009, the organization now rents out dozens of homes at different locations. The head office is located in the historic city center of Zierikzee, where a team of enthusiastic employees provides the back office. At the locations Nautic Rentals has reception offices or partnerships with local parties for the front office functions.
Nautic Rentals is responsible for the processing of your personal data. If, after reading our 'Privacy policy', or in a more general sense, you have questions about this or wish to contact us, you can do so via the contact details below:
Nautic Rentals
Melkmarkt 7 and 9
4301 HB Zierikzee
E: info@nauticrentals.nl
T: +31 (0)85 078 76 72
WHAT DATA DO WE COLLECT FROM YOU AND WHY?
Your personal data is mainly processed by us in order to provide you with a perfect holiday / stay. We would like to build a lasting relationship with you, so that we can continue to serve you in the future and make offers based on your interests or reservation history.
MAKING A RESERVATION
When you make a reservation for one of the accommodations offered by us, we register as standard the data from you that are necessary to make the accommodation available to you. We offer the accommodations for rent ourselves, but are also offered by our partners. In case you make a reservation through one of our partners, this privacy statement applies just as well. We will draw your attention to this again once we have received your information, unless it would require a disproportionate effort from us to notify you or the information must be kept confidential.
BOOKING DETAILS
Reservation data is data about the holiday/stay that you have booked with us, for example the type of accommodation, arrival date, departure date, travel group and preferences. In order to be able to make your reservation, we register this information in our reservation system.
NAME AND ADDRESS DETAILS
We need your name and address details to be able to register your reservation in our reservation system and for registration in the mandatory night register, but also, for example, to be able to comply with the obligation to file a tourist tax return. If we are unable to send certain items to you by e-mail, we will send this by post to the address you have provided.
TELEPHONE NUMBERS AND EMAIL ADDRESS
You will receive confirmation of your reservation at the e-mail address you have provided, as well as interesting information about the park of your stay and the surrounding area. If we have any questions shortly before your stay, we will call you.
DATE OF BIRTH
Reservations can only be made by persons over 18 years of age. By entering your date of birth we can check whether you are authorized to make a reservation.
BANK ACCOUNT NUMBER
Payment for your reservation can be made via our secure payment environment or by bank transfer. A deposit will be charged for most accommodations. We only register your bank account number for the refund of the deposit. We will never and can never debit your account. If you want to pay by credit card, your details will be forwarded to our financial institution that processes the payment.
MY NAUTIC RENTALS ACCOUNT
After you have booked a holiday/stay with us, you can activate a personal 'My Nautic Rentals' account. With your 'My Nautic Rentals' account you can view and change your own details, and you can arrange your holiday/stay affairs online up to 1 day before arrival. For this we register the data you provided when making the reservation. You can also see your reservation history in your 'My Nautic Rentals' account.
MARKETING / NEWSLETTERS
After you have made a reservation with Nautic Rentals or you have registered for our newsletter via the website, we use your e-mail address to send our (personalized) newsletters. Personalized newsletters are newsletters that relate to holidays that show similarities with holidays previously booked by you or that match the interests related to holidays. This way you don't receive a lot unnecessarily e-mail messages. Of course you are not obliged to inform us of your interests when we ask you to do so. We send newsletters a maximum of twice a week. If you receive a newsletter from us, we can see whether you have received the newsletter, whether you have opened the newsletter and whether you have clicked on a link in the newsletter. You can unsubscribe from the newsletter via a link in the newsletter.
ADS ON OTHER PLATFORMS
We also use your e-mail address to show you advertisements on Facebook that match your interests. We can never see which advertisements are shown to which person, nor can we see whether a Facebook account is linked to your e-mail address. Let us know if you do not wish to see personalized ads on Facebook.
CONTACT OUR BACK OFFICE
Our back office will be happy to assist you in case you have any questions about your reservation or your stay. We offer you various contact options for this:
Online contact
If you contact us via the contact form on the website, your name and e-mail address will be registered. In case of a question via social media or the online chat, only your name and e-mail address will be registered. The same applies in the event that you send us an e-mail. If you contact us via the contact form via your “My Nautic Rentals” account, your first name, prefix, last name, telephone number and e-mail address will be registered. Registering the data is necessary to communicate with you. Moreover, this enables us to answer your question quickly and efficiently and to search for your data.
Call
When you contact our back office, you may be asked a number of control questions to ensure that your data does not end up with someone else.
INSURANCES
Nautic Rentals offers you the possibility to book a cancellation insurance for your stay. We do this in collaboration with Europeesche Verzekeringen. Europeesche Verzekeringen is ultimately the party with whom you take out insurance, which is why we pass on your details to this party before taking out the insurance.
IMPROVE SERVICES
Your opinion is important to us. We are very curious about how you experienced making your reservation and the subsequent stay. You will therefore find an assessment form in the accommodation you have rented. We use your assessment about your stay internally to improve our services.
USE WEBSITE
When you use our website, we automatically store certain information. This may include information from which URL you came from, which URL you go to, which browser you use, your IP address and the date and time you accessed our website. We also collect information about the hardware, software and internet browser you use. We use this information in the normal use and management of our website and may release this information in groups. This grouping makes it impossible to trace the data back to a particular user. We are not interested in data that says anything about the identity of the visitor to our site. Nautic Rentals is interested in information that says something about the use of the site, such as: how many visitors do we get? What are the busy hours and which pages are most visited?
USE OF COOKIES
The Nautic Rentals website may use cookies, small pieces of information that are written to the user's hard drive to facilitate the use of the website. For example, cookies are used to avoid having to constantly identify yourself for personalized services. The use of cookies is generally accepted by users, and you will find them on almost all major websites. If you disable the use of cookies in your browser, we cannot guarantee the correct functioning of our website.
DATA WE RECEIVE FROM THIRD PARTIES
Sometimes we do not receive data directly from you, but from another party. For example, when you make a booking for one of our accommodations through a partner of ours, this partner forwards certain information from you to us. This way we can register and process your booking. Questions or changes regarding your booking or stay can also be passed on to us by our partners. Where reasonably possible, we will notify you of the receipt of your data. Any information we receive from third parties may be combined with information provided by you.
WHAT ARE THE BASIS?
When processing your personal data, we adhere to the rules of the General Data Protection Regulation. There is therefore always a basis for processing your personal data. Your data is mainly processed when making a reservation. We need this information for the execution of the agreement between you and Nautic Rentals. The same applies if you wish to take out insurance through us. If you do not provide us with the required personal data, you will not be able to use our services. Nautic Rentals has a legitimate interest in processing your data in the context of improving our services, our marketing activities and contact moments with our back office. We have carefully considered your interests and those of the organisation.
Processing of some of your data is also necessary to comply with a legal obligation. For example, we are legally obliged to register some of your data in the night register. If we want to know more information about you, we will always ask for your permission.
TO WHICH PARTIES DO WE GIVE YOUR PERSONAL DATA?
For the parks that we manage ourselves, we are obliged to register your name, place of residence, arrival and departure date in the night register. The municipality can ask us to provide the data from the night register. In connection with the mandatory tourist tax return, we also provide the municipality with your zip code, place of residence, date of birth, family composition, arrival date and departure date. After making a reservation, we will pass on your details to the park where you will be staying, so that the park staff can welcome you well prepared. We may take care of the operation of the park ourselves, but it may also be the case that the operation of a park is in the hands of a third party. However, we only pass on those personal data that are necessary for the execution of the agreement. The same applies in the event that you make a reservation with us for an accommodation offered by one of our partners.
We use services from third parties, such as IT suppliers, to manage our systems and provide our services. We ensure that these third parties handle your data correctly, if and insofar as they can see it. When you take out insurance through Nautic Rentals, the necessary information for taking out the insurance is passed on to Europeesche Verzekeringen.
This is the party that ultimately takes out the insurance with you and will also assess any damage claims. Your e-mail address can be passed on to Facebook for the display of targeted advertisements on Facebook.
In the unlikely event that you do not pay your invoices on time, we are forced to hand the claim over to a collection agency or a bailiff. The data necessary to collect the claim from you will be passed on to the collection agency or bailiff.
HOW LONG DO WE KEEP YOUR DATA?
We do not store your data longer than necessary to achieve the objectives set out in this privacy statement, unless we have to keep the data for longer on the basis of a legal obligation. Our goal is to build a lasting relationship with you. Your data will be anonymized once this relationship has ended. Contact moments with our back office will be deleted within one year after the contact moment, unless the content of the messages can be important for your reservation or any future bookings.
HOW IS YOUR PERSONAL DATA SECURE?
Nautic Rentals has taken technical and organizational security measures to protect your data against loss or unlawful use, such as unauthorized access to data. The state of the art and the costs of implementation have been taken into account so that we guarantee an appropriate level of security in view of the risks involved in the processing and the nature of the data to be protected. Our policy is aimed at ensuring that only those employees have access to your personal data who actually need access for the performance of their duties.
MODIFICATION AND NOTICE TO THIS PRIVACY POLICY
Nautic Rentals reserves the right to change this privacy policy at any time, provided it informs users of this on the website. The most current privacy policy will always be available on our website www.nauticrentrals.nl.
STATEMENT OF AGREEMENT
Using the Nautic Rentals website signifies your agreement to these terms of use and the use of personal data.
RIGHTS ABOUT YOUR DATA
You have the right to inspect, rectify or delete the personal data which we have received from you. You can also object to the processing of your personal data (or part thereof) by us or by one of our processors. You also have the right to have the data provided by us transferred to yourself or directly to another party on your instructions. We may ask you to identify yourself before we can comply with the aforementioned requests. If you wish to delete the personal data that Nautic Rentals has included in its systems, please notify us by e-mail to info@nauticrentals.nl. You will receive a confirmation from Nautic Rentals by e-mail after the removal of the relevant personal data has taken place. You can also view and correct your data via your 'My Nautic Rentals' account.
When you ask us to adjust or delete data that are necessary for the execution of the agreement, this may mean that you can no longer use our services.
COMPLAINTS
If you have a complaint about the processing of your personal data, we ask you to contact us immediately. If we cannot find a solution together with you, we find this very annoying. You always have the right to file a complaint with the Dutch Data Protection Authority, which is the supervisory authority in the field of privacy protection.